Process Excellence & Governance

We establish high standards to ensure that sustainability practices relating to Process Excellence and Governance are adopted throughout our supply chain. 

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Axiata has established common best practice standards across the Group to ensure that our entire value chain meets our sustainability benchmarks. We take measures including directed engagement with our vendors, retailers and business partners to ensure they meet the sustainability requirements of our processes.

Axiata also takes its customer engagement process seriously and tracks customer experience levels via a set of KPIs. We continue to work on enhancing our internal and external processes by introducing digitisation and automation.

The Axiata Group is governed by the Axiata Regulatory Compliance Framework to ensure that we comply with the regulatory requirements in each of our markets. Finally, Axiata has a robust governance framework that oversees processes throughout our organisation from the Group level down to each individual OpCo.